How can we help?
Get support for PractCom Marketing Suite accounts, content creation, campaigns, scheduling, publishing, newsletters, billing, and technical issues.
Email SupportPractCom Marketing Suite Support
Contact our support team when you need assistance using the platform or troubleshooting an account or feature.
Account Access
Help with sign-in, account access, team users, welcome emails, or authentication issues.
AI Content Creation
Assistance with Studio Mode, Magazine Mode, prompts, website creation, images, and Talking Video.
Campaigns
Help creating multi-week campaigns, selecting topics, setting cadence, or reviewing generation status.
Scheduling
Assistance with the calendar, pending posts, rescheduling, duplication, cancellation, or version history.
Publishing
Help with connected accounts, direct publishing, copy-to-clipboard workflows, and social platform connections.
Newsletters
Support for newsletter generation, image uploads, PDF exports, carousels, and patient distribution workflows.
Patient Roster
Assistance with CSV or XLS imports, roster organization, and eligible distribution workflows.
Billing & Credits
Questions about plans, credits, account balances, billing, top-ups, or eligible credit adjustments.
Technical Issues
Report errors, unexpected behavior, browser issues, failed actions, or other technical problems.
Contact Support
Send your question or issue to our support team. Include enough detail for us to understand what happened.
support@theoncallbot.comHelpful information to include
- Your name
- Your dental practice or organization name
- The email address associated with your account
- The feature you were using
- A clear description of what happened
- Any error message you received
- Your browser and device type when relevant
- A screenshot when it helps explain the problem